Xbox's latest system update is causing serious issues

Despite having access to a programme that allows you to access system updates ahead of other players, Xbox users have reported that it is causing their whole profiles to be deleted.

Reported by Video Games Chronicle, players signed up to the Xbox Insider Programme have revealed that the feature is causing factory resets, resulting in deleted profiles.

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The programme allows participants to sign up to the Alpha and Alpha Skip-Ahead tiers of the Xbox Insider Programme in order to access system updates ahead of the rest of the player base. In turn, they can help with user feedback and troubleshooting.

Whilst a helpful feature, this latest issue is serious to say the least as a recent mandatory firmware update which was released on Wednesday has led to multiple profiles being deleted.

Instead of taking users to the system software page, players were instead met with the initial startup procedure which is, of course, most commonly seen upon booting up a brand-new Xbox console.

As a result, one reporter at VGC had to re-add their Xbox profile, sign back in and follow the setup instructions in order to return to the dashboard.

“At this point, while our previously installed games were still present on the console and hadn’t been deleted, all our other settings such as wallpaper, system settings, recently played games and Quick Resume data had been removed,” they reported.

Of course, many other users have reported the same issue and took to social media to share their frustrations.

“Are you joking me? I got a 5gb Xbox update which put my console back to factory settings. Now I’ve lost all my Xbox profiles,” one Twitter user wrote.

Over on r/xboxinsiders, one original post shared the same issue.

“Came home to my Xbox today after work and found my console had factory reset itself after it automatically downloaded update 2504.250227-2200.

Biggest bug I've ever seen released in all my years of being in the preview program!”

At the time of writing, Microsoft has not yet commented on the issue but hopefully it is rectified sooner rather than later.