• News

  • TV & Film

  • PlayStation

  • Xbox

  • Nintendo

  • PC

  • Reviews

  • News

  • TV & Film

  • PlayStation

  • Xbox

  • Nintendo

  • PC

  • Reviews

  • Advertise
  • Terms
  • Privacy & Cookies
  • LADbible Group
  • LADbible
  • UNILAD
  • SPORTbible
  • Tyla
  • UNILAD Tech
  • FOODbible
  • License Our Content
  • About Us & Contact
  • Jobs
  • Latest
  • Topics A-Z
  • Authors
Facebook
Instagram
X
Snapchat
TikTok
YouTube
Threads
Submit Your Content
PlayStation 5 Owner Hit With Hefty Repair Bill Over Stupid Mistake

Home> News

Updated 15:17 3 May 2022 GMT+1Published 14:59 3 May 2022 GMT+1

PlayStation 5 Owner Hit With Hefty Repair Bill Over Stupid Mistake

When you're having a bad day just think, at least you're not this person.

Georgina Young

Georgina Young

If you are lucky enough to be the proud owner of the fabled PlayStation 5 you would be pretty devastated to find out that it doesn’t work.

That’s what happened to one owner, who took home their newly purchased console, popped in the disc, and suffered crushing disappointment when their game failed to launch. They tried a few different discs all with the same result - the console didn’t seem to be reading them. Disappointed but not defeated, they sent the console back to Sony.

If you have a PS5 yourself check out our review for one of its best exclusives, Ratchet & Clank: Rift Apart, in the video below. 

If a console is broken straight from the box, then Sony is happy to fix whatever the fault may be, free of charge. However, if they think that the console has been broken by the customer, and is not a manufacturing fault, then the repair is not covered by the warranty. This means if you send a console back to be fixed you will be charged $230 for the pleasure. 

Advert

When the engineers at Sony received the console, they gave it a once over, found that it worked as expected, and charged the out of warranty price, before returning it to the sender. However, when the owner tried to play a game once more, they found it had the same issue. When they contacted Sony again, that’s when the saga with customer service began. 

Reddit user u/Rhianu discovered the messages written by the customer service team about the case. The report of the conversation read “Asked some probing questions, and apparently the player was just inserting the discs upside down. There was nothing wrong with the console.”

So besides waiting weeks for repairs on a console that already worked, the customer also had the sting of paying $230 for the privilege of being told how to insert a disc. They then proceeded to ask for a refund however it seems this was a no go too. “Sorry, let the player know that the service fee cannot be refunded. It looks like the console was received and fixed by SC.” Goes to show the simplest solution is usually the right one. 

Featured Image Credit: Sony / Nickelodeon

Topics: PlayStation 5

Advert

Advert

Advert

Choose your content:

2 hours ago
3 hours ago
4 hours ago
5 hours ago
  • 2 hours ago

    Star Wars Battlefront: Shattered Galaxy is basically a whole new game

    Legends fans will love it

    News
  • 3 hours ago

    Cyberpunk 2077 new release has a feature you probably missed

    You'll want to know about this

    News
  • 4 hours ago

    Red Dead Redemption announcement leaves fans torn

    It was always going to end this way

    News
  • 5 hours ago

    Steam quietly makes free game available for under 24 hours

    Be quick, this one ain't sticking around

    News
  • PlayStation Plus hit with another hefty price increase
  • PlayStation 5 getting update we've been begging for since launch
  • PlayStation gamers demand refunds as hit game kills support
  • PlayStation 5 gamers surprised with hefty new limited-time freebie