Overwatch 2 players facing mass queues because nobody wants to play support

The majority of Overwatch 2 players are unwilling to swap to a support character in their games, and they've got good reason not to. Unfortunately, it is leading to those abysmal queue times you've been seeing on the nascent hero shooter.

There is one minute on the clock and the payload hasn't shifted an inch towards the checkpoint. You're not in your team's voice chat as the pitch of your own will likely instigate a torrent of abuse or a total refusal to talk to you at all. As such, you've got to switch on every single brain cell to track where your team is, where the enemy is, who has got their ultimate, who's about to respawn and so on.

Playing Zenyatta means you are able to keep away from the action and send out orbs of healing and discord, however your team's refusal to counter the Sombra means you're a sitting robotic duck and everyone is prioritising their own killstreaks. Defeat splashes across the screen. "LOL," chimes in our Soldier 76. You check your calendar, complete with a wistful kitten staring at your with those big blue eyes. The year is, in fact, 2022. Not 2017.

Here's the trailer for Overwatch 2 just to firmly situate you in the present and not the past, despite appearances.

Queue times for Overwatch 2 are horrendous at the moment owing to the community's refusal to swap to support. With no one willing to pelt projectile plasters on their DPS heroes gunning for glory, the matches cannot start in any decent amount of time because everyone's crowding the Tank and DPS queues. Players are also finding that the new 5V5 structure is shortchanging support heroes who are easy pickings for characters like Genji or Sombra.

"Being sh*tty to the support is starting to become a bad habit both for tanks who can't initiate properly and DPS who don't understand how to use cover," said one player. "Combine that with the fact that the support role got the least changes of any group, so it's been open season for overtuned flankers like Sombra."

"This game isn't fun for support," claimed someone on the Blizzard forum. "With an overemphasised focus on making damage players happy, and curtailing the 'Tank' role to become 'Bigger DPS,' I think that A LOT was lost in the transition."

There's also the issue that Kiriko, a new support character whose abilities are very useful, is locked behind the battle pass. You'll need to sink about 50 hours to grant access to the character, which is off-putting for casual players. Luckily, there is all of this feedback for Blizzard to learn from, so fingers crossed we start to see some changes for those beleaguered support mains soon.

Topics: Overwatch, Overwatch 2