Nintendo releases apology over Switch 2 order cancellations

Nintendo has released an apology regarding Switch 2 pre-orders, which has failed to keep up with the high demand.

Earlier this month, Nintendo revealed the Switch 2 to the world. We got news about the price, release date, and much more.

In the same week, the company started accepting applications from Nintendo fans for a lottery sale of the Switch 2. Players who met certain criteria could be entered into a draw for a chance to pre-order the upcoming console.

It sounds extreme, but makes sense when you consider the high demand for the console, coupled with the fact that certain bad eggs would resell the console at a higher price on sites like eBay. That's what we saw with the PS5 and, to a lesser extend, the Xbox Series X/S, after all.

Now, Nintendo Japan President Shuntaro Furukawa has issued an apology over the company's failure to meet demand (thanks, Dexerto). The statement reads [translated from Japanese]:

"We received an extremely large number of applications, approximately 2.2 million people in Japan alone. However, this number far exceeds our expectations, and far exceeds the number of Nintendo Switch 2 consoles that can be delivered from the My Nintendo Store on June 5th.

"Therefore, unfortunately, we expect that a significant number of customers will not be selected when the winners are announced tomorrow, April 24th."

古川です。みなさまのお手元に「Nintendo Switch 2」をお届けすべく、事前に多くの部材を調達し、生産を進めてきました。4月2日には「Nintendo Switch…

— 任天堂株式会社 (@Nintendo) April 23, 2025

Any customers who aren't selected for the first lottery will be entered automatically into the second lottery as a show of good faith.

Still, even with this in mind, it's very likely that not everyone will be able to get their hands on a Switch 2 yet.

"We deeply apologize for not being able to meet your expectations despite our prior preparations," the statement continues.

"In response to this demand, we are currently working on further strengthening our production system."

Hopefully Nintendo will be able to overcome the issues that the PlayStation 5 and Xbox Series X/S had in the early days of the systems.

Due to the COVID-19 global pandemic and a chip shortage, supply for the new-gen consoles was severely limited, to the point where it took years until the hardware was easily available.

Even today, it can sometimes be a struggle to find a brand new console at RRP.